Handling Deposit Failures in Diwa King

Occasionally, network congestion between your UPI app and the bank can cause a deposit in Diwa King to show as failed even if the amount was debited from your bank account.

Refund Timeline and Steps

  1. Do Not Panic: The money is safe. The banking system automatically triggers a refund within 24 to 48 business hours if the transaction fails to settle on the gaming server.
  2. Raise a Support Ticket: Open the customer support section in the app and select 'Deposit Issues'.
  3. Submit the UTR Number: Paste the 12-digit UPI UTR transaction reference number along with a screenshot of the debited SMS.